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 : Home >> Help? >> Support

1. How do I purchase on molo-electronics.com?

Adding Items To Cart

Click on "Add to Cart" for your selected products;

If you have more than one item, continue shopping and adding to cart.

When you have finished shopping, if necessary, click on "View Cart" and update the quantities before checking out.

Checking Out

On the Shopping Cart page, click on "Check Out".

For new customers, please register your contact and billing details in order to continue the checkout process.


2. How do I find out if your products comply with my country's import requirements?

It is the buyer's responsibility to understand the import requirements and restrictions in his/her own country before committing to an order. there is no way for us to know all the rules, regulations, customs, paperwork, codes, laws, of every single country. Therefore, we cannot, and will not, offer advice about taxes in your country. Our Customer Services team is happy to answer any questions you may have regarding a product's specifications or certifications to help you decide whether the item is suitable for import into your country or not.


4. How can I cancel my order?

If your order has not been processed, we can cancel your order and give you a full refund. Please contact us with your request. If your order has already been released to our warehouse for processing, we regret that we cannot accept the cancellation.


5. Does molo-electronics.com have a minimum or maximum order quantity?

We have no minimum and maximum order quantity.


6. Do you offer discounts if the purchase exceeds certain amount?

Yes, we will offer you more discount when your order larger quantity.


8. What payment methods do you accept?

We also accept payment via Paypal, telegraphic transfer (T/T), Western Union and Moneygram. Please kindly note that it is your responsibility to pay all of bank charge fees.


9. Who pays for import taxes?

As we know, the customs in some countries will charge some import taxes, for different countries have different regulations, so we cannot offer you formal advice about taxes or the amount you may have to pay when importing our goods into your own country.

The actual paperwork and initial payment of charges for customs clearance is handled by the courier, and the recipient of the goods is later charged the total fee when signing for the packages.

Usually these taxes and charges are not very much, but in some countries they could be higher. You'll need to contact your country's customs office or your chosen courier if you would like details of the likely charges in advance.

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